Terms of Service

These Terms of Service apply to purchases from Fuwa & Co. and use of fuwaandco.com. Please read them before placing an order. By placing an order, you agree to the terms presented to you at checkout. If you do not agree, please do not place an order.

You must be legally able to enter into a purchase agreement, or have permission from a parent or legal guardian where permitted by law. You must provide accurate contact, payment, and delivery information.

We describe our products as accurately as we can. Images are illustrative; colors may look different depending on your screen. Measurements are approximate. Product descriptions and any specific promises made at purchase remain part of your order.

The Fuwa Surface Mitt is intended to gather loose pet hair from fabric surfaces. Follow the product instructions and test a small, hidden area first. It is not intended for bare leather, hard floors, screens, or grooming pets.

Product prices, shipping charges, applicable taxes, and the total payable are displayed before you complete checkout. Prices may change for future orders, but changes do not apply retroactively to an accepted order.

Use a payment method you are authorized to use. If there is a material pricing error, suspected fraud, or an availability problem, we may contact you to resolve the issue or cancel the affected order and refund any payment collected. We will not substitute a product or increase your charge without your agreement.

We currently ship within the United States. Standard shipping is $5 for the Solo Mitt and free for the Duo and Whole Home sets.

Orders typically ship within 1–3 business days. Most orders arrive 4–9 days after shipping, usually about 1–2 weeks from ordering. These are estimates, not guaranteed delivery dates. Tracking is included.

Fulfillment partners may ship your order on our behalf. Fuwa & Co. remains your point of contact for order support. Contact us if your order is delayed, damaged, or missing. These terms do not limit any rights you have concerning delayed or undelivered orders.

If the mitt does not work for you, request a full refund within 30 days of delivery. You keep the item at no cost and do not need to ship anything back.

Email hello@fuwaandco.com with your order number to get started. Refunds are issued to the original payment method. Your bank may take additional time to show the credit.

This voluntary refund policy is in addition to any rights you have under applicable consumer law. The 30-day period does not limit rights that cannot lawfully be limited.

Do not use the store for unlawful activities, submit fraudulent orders, introduce malicious code, attempt unauthorized access, interfere with the store, or infringe another person’s rights.

We may restrict access when reasonably necessary to address misuse or protect the store. Doing so does not remove our obligations concerning paid orders or refunds.

Our branding, text, and other store content belong to Fuwa & Co. or their respective owners. You may use the store for personal shopping. Other uses require the relevant rights holder’s permission unless permitted by law.

If you submit a review for publication, it should reflect your honest experience and should not contain someone else’s private information or content you do not have permission to share. You retain ownership of your review and allow us to display it with the name you provide for that purpose. We do not require positive reviews or restrict lawful, honest criticism.

Our store is hosted by Shopify, which provides the ecommerce platform used to offer our products and process orders. Information you submit may be shared with Shopify and service providers to operate the store and fulfill your order. These providers may process information in other countries.

Our Privacy Policy explains how personal information is handled. For information about Shopify’s processing and privacy choices, visit Shopify’s privacy portal.

Links to other websites may be provided for convenience. Those websites have their own terms and privacy practices.

Please contact us about any problem with the store or an order so we can try to resolve it. Nothing in these terms excludes or limits mandatory consumer rights, liability that cannot legally be excluded, or remedies available under applicable law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

We may update these terms for future use of the store and future purchases. When we do, we will update the effective date shown on this page and provide any notice required by law. The terms applicable when an order is placed continue to govern that order unless a change is required by law or agreed with you.