Frequently asked questions
Can't find your answer? Email us at hello@fuwaandco.com
What surfaces does the Fuwa Mitt work on?
Almost any fabric surface: sofas, armchairs, beds, car seats, clothing, and curtains. It's not designed for hard floors or bare leather.
How do I clean the mitt?
Peel the gathered fur strip off after each use. When the mitt is looking full or dusty, rinse it under water with a little mild soap and let it air-dry. That's it.
Does it work for both cats and dogs?
Yes, whether short, long, coarse, or fine. The woven surface gathers hair from cats, dogs, and pretty much anything that sheds on your couch.
Do I have to rinse it every time?
No. For most cleanups, simply peel off the fur strip and you're done. A rinse is only needed when the surface starts looking full or dusty.
How long does one mitt last?
With a little care, a long time. The surface is durable and holds up through hundreds of wipe-downs without losing grip.
What's your shipping policy?
Standard US shipping is $5 for the Solo Mitt and free for the Duo and Whole Home sets. Orders typically ship within 1–3 business days and arrive 4–9 days after shipping, usually about 1–2 weeks from ordering. Every order includes tracking.
What's your refund policy?
If the mitt does not work for you, request a full refund within 30 days of delivery. You keep the item at no cost and do not need to ship anything back. Email hello@fuwaandco.com with your order number to get started.
Do you ship internationally?
Not yet, but it's on our roadmap. Sign up for our newsletter to be the first to know when we expand.