Frequently asked questions
Can't find your answer? Email us at hello@fuwaandco.com
What surfaces does the Fuwa Mitt work on?
Almost any fabric surface: sofas, armchairs, beds, car seats, clothing, and curtains. It's not designed for hard floors or bare leather.
How do I clean the mitt?
Peel the gathered fur strip off after each use. When the mitt is looking full or dusty, rinse it under water with a little mild soap and let it air-dry. That's it.
Does it work for both cats and dogs?
Yes, whether short, long, coarse, or fine. The woven surface gathers hair from cats, dogs, and pretty much anything that sheds on your couch.
Do I have to rinse it every time?
No. For most cleanups, simply peel off the fur strip and you're done. A rinse is only needed when the surface starts looking full or dusty.
How long does one mitt last?
With a little care, a long time. The surface is durable and holds up through hundreds of wipe-downs without losing grip.
What's your shipping policy?
Free standard shipping on all US orders, with no minimums. Orders typically ship within 1-3 business days and arrive within 4-9 days of shipping, usually about 1-2 weeks from the time you order. Every order includes tracking, and you'll get a tracking number by email as soon as it ships.
What's your return policy?
If the mitt doesn't work for you, we'll refund you in full and you don't need to send anything back. Keep it, gift it, or donate it. You have 30 days from delivery to request a refund. Just email us at hello@fuwaandco.com with your order number and we'll take care of it, usually the same day.
Do you ship internationally?
Not yet, but it's on our roadmap. Sign up for our newsletter to be the first to know when we expand.